How to Get Better Automotive Service

by Stan Adamick

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. Whatever type of repair facility you patronize-- dealership, service station, independent garage, specialty shop, or a national franchise--good communications between customer and shop is vital.

The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

Today's technician must understand thousands of pages of technical text. Fortunately, your required reading is much less.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

Note when the problem occurs.

Professionally run repair establishments have always recognized the importance of communications in automotive repairs.

Once you are at the repair establishment, communicate your findings.

Stay involved... Ask questions.



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