Conference Calling Enables Quicker Resolution to Issues

Business professionals regularly fight fires and solve problems. Solving problems quickly is important to minimize disruptions and keep the situation from getting worse as well as for satisfying customers. Conference calls can play an important role in communicating with your team, brainstorming solutions, and solving problems.

Conference Calling as a Communications Solution Imagine a situation where you've had to solve a problem, but the people you needed to speak with in order to resolve it were scattered around the world. While you could call each person individually, doing so is time consuming. If time is of the essence, toll free conference calls could be a lifesaver. For example, imagine speaking to your regional manager in Canada for 20 minutes before calling the supplier in China next with another call that lasts 20 minutes. After speaking to the supplier, you then need to call your boss in New York for another 20 minutes. That's a full hour; while a few ideas may have been generated, nothing's been resolved and so far none of the parties has spoken with anyone else other than you. Or worse, while you're on the line with your boss, your regional manager is speaking with the supplier and you're out of the loop!

Using a conference call, USA businesses can quickly connect with all parties involved. Use a conference call provider that supports the countries you need to call and save both time and money. In this example, you would want to choose a global conference call provider that supports your Chinese / Canada conference call.

Using Conference Calls to Brainstorm Solutions From a Canada conference call to a global conference call with participants from around the world, brainstorming solutions is far more effective when everyone involved has the opportunity to participate and contribute to the conversation. Use toll free conference calls to explain the problem and bounce ideas back and forth. In the example above, you spent 60 minutes speaking to the Canadian manager, Chinese supplier, and your boss explaining the situation. Not only is this redundant, it's inefficient and your missing out on group brainstorming. Instead, connect everyone with a global conference call - USA, Canada, and China – and explain the problem once. By doing so, you just saved 40 minutes!

Since conference calls allow everyone involved to hear each other's ideas and to interact with each other, you've also potentially reduced the time it takes to come up with a solution to the problem.

Solving Problems with Conference Calling Ideally, you'll already have a reliable conference call provider offering the conference calling plan you need in order to quickly connect with your team. If your team regularly uses toll free conference calls to communicate, then holding an emergency global conference call shouldn't be too difficult on your team. Setting up the call with your conference call provider is usually a simple matter. Once you have the USA, China, and Canada conference call numbers and access codes, either send an email to everyone involved with the call time and details or use the conference call provider's "dial out" feature to dial participants directly. If the matter is urgent, dial out is the best way to get everyone connected into the conference call.

USA, Canada, and China – these are but a handful of countries you might need to call. Look for a conference calling service that offers global calling solutions and be prepared to promptly solve your next crisis.

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