Which Rental Car Company Should You Lease From?

If you are like many drivers, you may think that most rental car companies are the same. When you get ready to make a reservation for a vehicle rental, you may simply contact the first company that comes to mind. Provided that company has the type of vehicle you need on the dates you need to lease it, your efforts at leasing a vehicle may be satisfied with a single phone call or by visiting a single company's website. However, rental companies can vary significantly in a number of ways. Before you lease your next vehicle, there are some factors to consider.

Customer Service

In most cases, when you drive off the rental company's lot in your rental car, you will enjoy a hassle-free driving experience. The car will function perfectly, and you will be able to travel everywhere you need to in the vehicle without incident. However, what happens if the vehicle breaks down or if you get in an accident in the vehicle? Will the company offer assistance to you? Will they hassle you about an auto insurance claim? Even without an accident or breakdown, will the company be courteous for you to deal with? These companies vary significantly in their customer service ratings. If you want your total experience with the company to be flawless and pleasant, it is worthwhile to research customer satisfaction ratings and to read online consumer reviews written about some of these companies.

Additional Services

The main function of a rental vehicle company is to provide you with a functional vehicle to drive around while yours is unavailable or while you are traveling in another city. Some companies, however, go above and beyond in their efforts to please clients. For example, one company offers to pick you up wherever you are in your vehicle rental. This is ideal for those times when you otherwise would have to pay to take a taxi to pick up your rental vehicle. However, while it is beneficial that this service is available, note that the service is not without cost to consumers. Many companies will also drive a new rental vehicle out to you if the vehicle you are leasing breaks down or has other significant issues.

Rates

One of the biggest areas where these companies differ is with their rates. When comparing rates of two similar vehicles in the same class, such as two economy vehicles or two luxury sedans, the rates between top companies as well as lesser known companies alike can vary drastically. This difference is often coupled with the special discounts, promotional offers and coupons that some companies offer to create an even greater difference in price. It is a common misconception that drivers will not find savings by shopping around to different rental companies. By taking a few minutes to compare prices between different companies today, you may be able to drastically reduce the price you pay for your next rental. You can get a few different rate quotes online or by calling the companies directly.

These points should all be considered carefully before you rent your next vehicle. Some companies may be a clear winner with pricing while others may offer better customer services or much-needed additional services. Consider what your most important needs are when shopping for the right company to lease from.

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