CASE STUDY – TELECOM COMPANY E-COMMERCE OMS
Telecom Company in GWC is one of the largest mobile phone network company in world. This document should help the business owners to verify that the expected business requirements are documented with correct understanding and is accurate and unambiguous. 2. Problem & Causes • As Telecom Company in GWC is one of the largest network company in the world it require interface with the customers and their retail stores all over the world. • Integration of OMS with Telecom Company in GWC online E Commerce stores. • This can be possible only by using E Commerce and order management system. • Telecom Company in GWC needs to accept the order, approve it and make it ready to ship. • Telecom Company in GWC needs Virtual Inventory for the sake of accepting Pre-Orders. • They are having difficulty in activation process of SIM cards. • Document verification process found to be bulky and time consuming.
3. Solutions With the help of solution provided by Brilliant WMS Telecom Company in GWC user can update prepaid, postpaid, accessories and extra add-ons. Token reservation facility has been given to Telecom Company in GWC, in this process when the customer adds any SKU in to the cart then he see the pop up of he can final the order in few seconds if not finalized within specific time it will disappear. SKU enquiry is also possible to the customer by this interface.
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