Is Your Company's IVR Accessible? Check How!
Copyright (c) 2013 Mariam Thomas
The very purpose of an IVR solution is to make use of its feature of accessibility. Even blind as well as those with a partial sight can access an IVR system. Its cost advantage is another benefit you may get if you have this system for your company. The cost effectiveness of this system stems from the fact that the bandwidth is consumed only during the processing of a call or when the call is ended. Of course, for purposes like file transfers or for the Internet connection, use of bandwidth are bound to be there. You can even opt for compression techniques so as to use minimum bandwidth and this can also help you in saving cost.
The scalability of an IVR system is a great benefit and this means that if you add more number of employees, you can have new channels for them also. Another admirable feature is the system's capabilities to integrate with telecom providers, vendors, suppliers and so on. If you get in touch with your provider, you can know the details of many other features of this system. You can choose those features that may help your business in both your day-to-day operations and its growth.
But, to ensure that your company's IVR system is accessible, you can make use of this checklist.
- You must check if the welcoming message mentions your company's name. You must also know if the IVR system allows you to make improvements on this.
- Secondly, you must make sure that the recorded speech is comprehensible for the callers.
- The volume of your IVR system should be controllable. You must also check if the volume remains consistently stable from the beginning till the end of a call.
- Similarly, you should be able to control the speed of messages also. If it is possible to rewind a message at least for a brief period, it can be useful also. Likewise, you should be able to replay a message also. Further, while using the system, you must be able to access the previous messages.
- There may be prompts from your IVR system. But, you must have sufficient time for responding to such prompts.
- Sometimes, you may want to contact a live agent. So, there should be some way to reach the live agent through the system.
- There may be different input methods in IVR systems. You must know the details of the various input methods available. You have the speech-only option and the touch-tone-only option. In certain systems, there may be both the options also. You must choose the option that may suit your business requirements perfectly.
- As an entrepreneur, you may wish that your business should grow. So, you must check if the system you opt for can be upgraded when your business grows and your needs also grow.
About the Author
Mariam thomas is a professional writer. She regularly writes about topics on business phone systems and Baltimore hosted VOIP services. She has many years of experience in content writing. http://telecom.toshiba.com/washington-dc/hosted-voip-services.cfm
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