The Features Of A Hosted PBX System That Can Massively Help Firms

One of the ways a business can lower its costs is with a hosted PBX system. This system lets a company reduce the number of staff it uses for the phones, and instead put them to better use elsewhere in the company. As well as these benefits, it is quick to put in place and much more affordable with regards to running and maintenance costs. In an industry where there is a constant pressure on departments to reduce costs, this is a huge opportunity to do so.

With a hosted IP PBX, a company no longer has to fuss around with sizeable hardware and wires. The process of answering incoming calls would otherwise land with the front desk staff and the administrative assistants, who have to do everything by hand. The hardware designed for this purpose is big, heavy, and generally awkward to use. As well as this, the staff would also be held accountable for taking voice messages and transmitting messages between callers and staff. This leaves massive room for error that could reduce how efficiently the department could work.

Things have come a long way for phone switchboards, and there is a new movement underway. The hosted PBX system is based on Internet phone systems, where the switchboard is run automatically operating on a set of rules. Any people calling in will be sent through an almost-instant network of forwarding rules until they arrive at the desk of someone that can help them. A person configuring this system has full control over whether they want to recruit the help of an auto-assistant or just have it ring at a person's desk. In spite of this process sounding and being very complex, to the person calling in it is like they entered a direct number.

Almost every Internet phone plan will have a hosted IP PBX incorporated into the software. It would be impossible to conceive such an idea ten years ago, let alone find it for the price it comes at now. Most companies will include the handset, pre-configured with menus and settings, free of charge. Once the equipment is delivered, the customer just hooks it up and can expect it to be functional in minutes. Some systems even arrive with a built-in guide to make this more comprehensive.

An upgrade is the right choice for many of the corporations considering it. There are very few good reasons to stick with outdated landlines in a business setting. There is research to support the statistic that up to three quarters of offices are now working on or considering a VoIP network. This proves how important this system really is.

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