Getting The Job Done As A Mystery Shopper
The work a mystery shopper does can be invaluable to many types of businesses from retailers to restaurants and even doctors offices. Being a mystery shopper can be a fun way to supplement your income as well.
However, before you decide to sign up as a mystery shopper, make sure you have these four traits and abilities to make sure you can be an effective one.
Before doing a particular shop, you will need to read all instructions and follow them to the letter. If this is not done or certain questions are skipped, you may not get paid. That's because we couldn't submit the shop, so we didn't get paid. Clients only pay for completed shops. Therefore, be sure you understand all directions that have been handed to you prior to making it.Failure to follow directions results in wasting your time and the time and money of the firm who hired you for the shop.
A mystery shopper will need to have a strong attention to detail. When you write your report after a shop has been completed, it needs to be complete, and it needs to be concise. When writing your report, you will need to maintain objectivity - even if you feel you were personally wronged. No opinions, no emotions. Just answer what was asked in as mush detail,but as briefly stated as you possibly can.
Dependability is another trait that a successful mystery shopper will usually possess. When you are assigned a mystery shop (or you volunteer for one), you need to show up, do the shop to the best of your ability, and turn your report in on time. It is also important to write the report as soon as the shop is done, so that you can best capture your true experience. The report needs to be professional, free of grammar and spelling errors, and to the point. When the company who hires you to do a shop knows they can count on you to show up,get the job done and report back in a timely manner,they are much more likely to rehire you in the future.
While doing the shop, a good mystery shopper must remain anonymous. You cannot give any clues as to your true intent while visiting the establishment. If you are suspected of being a mystery shopper, the employees may treat you differently, thus ruining the entire experiment. So never call attention to yourself, and try to look natural.
About the Author
Measure CP is a global mystery shopping company working with businesses to utilize the mystery shopper program to ensure that good customer service and positive brand experiences are being delivered,products are displayed correctly, and the service experience is identical at all locations. Measure CP specializes in customer experience management, to assist clients in providing good customer relations and can be found at http://www.measurecp.com
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