Increase Sales Success and Provide Superior Customer Service with Microsoft CRM

The three different aspects of CRM can each be implemented in isolation. These are operational CRM, collaborative CRM, and analytical CRM. The first refers to support or automation of sales processes or service representatives processes for customers. The second is concerned with providing direct communication with customers, and does not refer to service representatives or sales. The third aspect focuses on analyzing consumer data and information for various purposes. One of the numerous customer relationship management software packages available on the market is developed by Microsoft. MS CRM was designed to provide businesses with what they need most in such a system, that is a useful customer relationship management. One of its most notable features is its easy integration with existing systems. Furthermore, IT staff can use this software without ever leaving Microsoft Outlook.MS CRM comes in two editions, the Small Businesses Edition and the Professional Edition. Both of them were build on the previous versions, and have been designed with the purpose of assisting all types of businesses in developing more profitable relationships with their customers. Leading educators such as Unitek Consulting http://www.unitek.com/training/microsoft/crm/, offer consulting services for small business on MS CRMThe new and improved features of the latest MS CRM release include: improved integration with Microsoft Office Outlook, sophisticated marketing capabilities, easier customization, a sophisticated scheduling engine, as well as improved reporting. The tighter integration with Outlook means that there is less need for application switching, and users can adopt it faster, which leads to higher productivity in your organization. The new marketing capabilities of MS CRM include planning, implementation and monitoring of marketing campaigns and sales. Furthermore, MS CRM can be tailored easily to an individual company or a specific industry due to its easier customization feature. The new scheduling engine can be used by any authorized user to schedule services to customers, by using all resources optimally. The improved reporting feature makes getting information out of and putting it in MS CRM very easy. The need for certified customer relationship management specialists is continually increasing, as more and more companies are beginning to employing Microsoft CRM. Those wishing to master this software can benefit from the thorough, yet concise information offered in a Microsoft CRM course. MS CRM application will be explored from the user’s perspective, including User Interface, Core CRM Navigation, Outlook Client, and Sales Management. A complete Microsoft CRM course should also include materials about installation, application and workflow configuration, customization, and data migration. Anyone who plans on implementing, using, maintaining, or supporting this software in their organization is the ideal candidate for a Microsoft CRM course. The prerequisites for this course are as limited as having general knowledge of Microsoft Windows, and being familiar with the solution processes and practices involved in customer relationship management. If time availability is an issue, Microsoft CRM bootcamp is always an option. The knowledge absorbed by students is the same, only that it is presented in a significantly shorter period of time. Accelerated certification training with the Microsoft CRM bootcamp is now possible, but it is not designed for just about anyone because of the swift pace of training and the basic knowledge required. The Microsoft CRM bootcamp instructors are certified and have extensive experience with the product that they are teaching. For more information on CRM instruction on learning CRM and also bootcamps please go to http://www.unitek.com/training/microsoft/crm.

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