Get Your Automotive Service On The Map With A Qualified Service Advisor

One of the most valuable jobs in an automotive repair shop is that of the service advisor. The person who holds this position is responsible for communicating directly with the customer when discussing and scheduling various services and repairs. In the service industry consumer relations are tantamount to success, so having a knowledgeable and friendly service advisor on staff is not only a must but a good way to take your repair shop to the next level.

One of the more necessary roles played by this individual is that of a translator between customer and mechanic. The customer will typically express to the advisor what troubles they have been dealing with and how their vehicle has been performing. After obtaining a thorough understanding of the troubles the customer faces, the advisor will pass this information on to the service team. The customer doesn't typically have a very clear knowledge of automotive technology, so it is up to the advisor to inform them of the problems discovered by the technicians in a language that makes good sense to them.

There are many responsibilities that fall on the shoulders of the man or woman in this job that can be anything from answering phones to diffusing situations with angry clients. When a customer wants to know how long their repairs are going to take and how much money it is going to require of them the advisor has to estimate and offer them the most accurate answer possible. They may also be responsible for test driving the car to ensure that it performs properly and take the customer's money for services rendered. They should be expected to handle each situation in a manner that guarantees greatest customer satisfaction.

Though incredible communication skills are very important there are other skills that the service advisor must have. For most employers an advisor needs to have a minimum of two years in the field as a repair technician, parts handler, or the like to conclude that they have the knowledge necessary to do the job adequately. The National Institute of Auto Service Excellence provides professional certification, and anyone with such certification is someone to be taken into consideration.

In order to guarantee your automotive repair shop sees the success it strives for you should employ an advisor that is devoted to building a lasting relationship with every client that enters the shop. By building a customer base that trusts you to do everything in your power to help them with their automotive problems you are guaranteeing that they return for future repairs as well as tell their friends about your services. Locate yourself an expert service advisor today, and your customers will be thanking you for it tomorrow.

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