Outsourcing IT Services: A Prudent Move For Most Small Business Owners
It is hard for any business to perform at its maximum productivity today without technology. The computer and internet have dramatically increased the ability to get more stuff done in less time. However, it does not always work properly. If you are not a technology genius, troubleshooting problems as they come out can make you want to pull your hair out. While there are many different options for handling information technology (IT) needs of your business, for most small business owners, outsourcing IT services make the most sense.
Many business owners take one of two approaches to IT services: have existing staff take care of problems as they arise using the customer support desk for products they have purchased, or hiring an in house IT expert to handle the problems. Both solutions have drawbacks.
Having no dedicated IT staff at all is very problematic. Anyone who has used a customer service desk knows how useless they can be in resolving problems. Often different software vendors will claim that the other guy's product is the problem, assuming you can even get a live person on the phone. The lost time in sorting through this morass can cost your business real money. Plus, it is hard to know what IT products are available to make your business grow fastest if no one on your team is a technology guru.
In house technology experts can improve things a lot. However, a single staff member is only going to have so much expertise. Perhaps they know how to setup and administer a network, but they might not have the expertise available to keep up with the latest trends in data security. To hire all the experts that you need to make sure your business runs most efficiently could cost you a lot of money.
Outsourcing IT services often makes the most sense in light of these considerations. When you hire an IT consulting firm, you are not just hiring one person, but a team of individuals who work with all sorts of different companies to make sure their IT is streamlined for the most efficiency and security. These operations are able to realize the economies of scale to have experts on each facet of IT such as web design, security, merchant account processing, database management, data backup, and social media management. Due to their varied experiences with other clients, chances are that if you are dealing with a problem, it is likely one that one of their technicians has handled before.
Another advantage of outsourcing IT services is that these professionals can brief you on current trends which can help your business run better. If these people did not have your ear, you might not even know that these solutions existed at all. They can also advise you on the most economical and reliable purchase decisions any time you need to upgrade your systems or software.
Small business owners should focus on what they do best, providing the best product and services that they thoroughly understand. When it comes to managing the IT side of the business, that is best left to experts in IT. Therefore, outsourcing IT services is one of the best moves a growing small business can make.
About the Author
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