Satellite TV Installers Do More Installs Per Day Using GPS Tracking

Cable and satellite TV companies understand how important customer service is in a competitive market. The company installers are the front line of customer service for your company. A company that has the capability to know where their installers are all the time can help not only with customer service but with the bottom line as well.

The more installations that your company can do the more revenue for the company with the added benefit of keeping customers satisfied. This is a great situation for a company. Efficient employees and satisfied customers are the ingredients that propel a successful company.

GPS tracking can help you achieve both of these things. Using GPS tracking allows your company to know where all of your installers are at any time. This tracking information can help in numerous ways to ascertain that installers are being as efficient as possible.

GPS trackers are easy to install, are not noticeable, have an internal battery backup and will alert you in the event the power is cut or the system is tampered with. GPS tracking is very easy to implement.

When the installer leaves to go to his first appointment of the day you know when he left to get there and when he arrives. As most installers do multiple installations a day, tracking the progress of the installer throughout the day gives you a clear view of the on time arrivals and departures for all appointments. The system will send real time notifications of every arrival and every departure made by the vehicle during the day.

If an installer is late to an appointment you will know right away and be able to determine the problem and let the customer know what is happening. This information is not only available on your computer but on your phone as well.

Detailed information on each vehicles status is available and accessible by clicking on the icon for each truck. The information available is:

Ignition on or off, in transit, Idle, Stopped, Speeding Alert, Excessive idle alert, keeps an electronic log of the drivers activities, latest information on heading and speed with the current date and time, current location .

With this kind of information you have the necessary data in your hands that can help guide installers to being more efficient. The system will also show you the breadcrumb trail that each vehicle took to get from one appointment to another. Are they taking the most direct route? Are they stopping in route? Are the installers making efficient use of their time? This system will also allow you to see what the traffic conditions were at the time.

If an installation is taking a longer than the expected amount of time the dispatcher can let the next customer on the list know that there is a delay. Nothing is more annoying to a customer than to be waiting for an installer and hear nothing from the company when they are late. GPS tracking can give updated information on how close an installer is to a location so the customer is kept in the loop.

With map access showing all the vehicles starting locations setting the day up so the flow of installations does not back track on itself would allow the installer to make more installations in a day. Cutting down on driving time between customers is not only a time saver but a gas saver as well.

The GPS tracking system can help in another way as well. Vehicles are a huge cost to the company and keeping them in top running order is essential. When an installer has a full day of installs to do the vehicle needs to be in top running order. GPS tracking systems can track oil changes, tire rotations, brake pad replacement and wiper replacement. All major work done on the vehicle can be logged so there is a complete record of all repairs and maintenance.

GPS tracking can give you the tools needed to help installers become more efficient employees. The company will benefit from more installations. When installations are put in on time happy customers will be happier.

Comments? Questions? Email Here

© HowtoAdvice.com

How to Advice .com