Exchange Navigators – Critical Component for Obamacare Success

When the concept of exchange navigators was conceived by the Obama administration, little did it know how critical this concept would become post the launch of the marketplace. When the federal marketplace was rolled out, it was a big mess, bigger than the authorities had expected it to be. Although the administration had expected to suffer certain setbacks, nothing had prepared them for what followed.

In the current scenario, the success of Obamacare depends on a lot many things, and insurance exchange navigators form the core. Here’s how a health exchange navigator is influencing the outcome of Obamacare, and helping the administration provide coverage to Americans.

• Since the main healthcare.gov website is suffering from various technical glitches and is unable to take the load of new enrollments and all the uninsured Americans, more and more people are seeking the help of exchange navigators for helping them move through the buggy system. Through alternatives, these navigators are helping people buy health insurance.

• With a failing online mechanism, people have started to prefer paper applications, especially those who are suffering from a preexisting medical condition and seniors. For these people, enrolling through a paper application is not a walk in the park. Insurance exchange navigators are helping them go through the paper application process and get insurance and subsidies from the Obama marketplace.

• Although the health exchange navigators have limited resources and funding, they are making the most of whatever is available and still helping people enroll.

• Since the failure of Obamacare has sapped excitement and interest in the new health reform, it is becoming increasingly difficult for the administration to meet its aim of insuring America. In such a scenario, insurance exchange navigators have become a beacon of hope, excitement and information. Increasing education and reaching out to more and more people is another crucial task that the navigators are performing.

• Through the experience of exchange navigators, the government has been able to extract the major problems associated with the healthcare.gov website. Their extensive experience with the platform has placed them in a commanding position for dictating the most critical fixes that are required by the federal marketplace. In a short timeframe, they have been able to provide quality inputs to the technical team that has been given the responsibility of fixing the health exchange.

• As December 1, the deadline for complete go live of a fixed website, nears, insurance exchange navigators are going to play a major role in helping enrollees through an improved, fixed website. The fifteen days post the go live of the Obamacare exchange are going to see a lot of activity and the government needs the navigators lot more than before.

In the next couple of weeks, the Obama administration requires unwavering support from these navigators. Since the window for enrollment would only be open from December 1 to December 15 for coverage beginning on January 1, the government is extensively relying on exchange navigators, the most critical component, for sharing the load of new enrollees and seeing them through the process.

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