Beyond Resolution --Mediation's Positive Effects On Healing

In an industry as volatile as healthcare, disputes regarding insurance claims, bill settlements or even quality of care are not uncommon. The unique aspect of these disputes, however, lies on the strategies involved in resolving them. The subjects of most discussions between two parties are the mediation and/or litigation offices that healthcare providers choose to settle the dispute. Opponents of the more-often-than-not "economical" selection process argue that the healthcare experience that causes these disputes is not just a set of events that have monetary equivalent. Healthcare-focused mediation professionals argue that, beyond being fast, efficient and cost-effective, mediation also enhances the physical and mental healing process.

Studies show that the stress and mental attitude of patients greatly affect their healing and recovery. The effect of this proposition is evident on the quicker recoveries of patients who adapt an upbeat and energetic mental state and a positive approach towards physical therapy. It is also obvious on people's account that their bodies tend to heal faster when they feel happy, both mentally and emotionally.

Every person, either as a patient or loved one, experiences stress when dealing with the healthcare system. This stress is further heightened when faced with a legal battle against healthcare providers or insurance companies. By its very nature, litigation is adversarial and antagonistic. It does not only aggravate stress but also halts or impedes the body's healing process.

A less stressful alternative to litigation is mediation. When done correctly, it greatly improves a patient's outlook.

First, a better sense of control is given to those involved in mediation or alternative dispute resolution. When settling a dispute using ADR, both parties can speak their side of the argument freely and in the way that they can formulate a resolution. They see it as a more suitable alternative than traditional court proceedings where lawyers battle it out, oftentimes with hostility, to win a judge's and/or a jury's favor. On the other hand, mediation gives parties a chance to resolve the issue fair and square, without lawyers trying to outdo each other and losing sight of their original purpose in the process.

Secondly, because mediation is a more constructive and positive process, both parties seek and end up with a solution that is mutually satisfactory. A good mediator will make sure that both parties are focused on finding an acceptable settlement to the issue. Unlike litigation, each disputing party leaves the table with a clear conscience, potentially saving their relationship to each other.

Finally, mediation implies that a solution for the dispute can be found. This fact that the parties involved agree to discuss the matter with the help of a professional mediator inspires hope and optimism, which in turn can have a direct effect on a patient's mood and mental attitude. Mediation can be the better solution for both because of its benefits and stress-reduction components. And we cannot, simply cannot, over emphasize that healthcare disputes must be resolved quickly, inexpensively and humanely.

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