Telephone Management Offered as Software As A Service
Telephone Management offered as a web based service offers an alternative technology model to mainstream software packages and other outsourced business models.
The basic model comprises of an on-site installation of a data collection device or call buffer capable of reliably transporting call records (or CDR) over the Internet to a host application. Once received by the host the call records are rated (costs are applied) and inserted into a database, the host application make reports available in a number of formats including HTML, PDF, and Excel.
The end user can access a full Telephone Management package via a standard web browser. Generally the application is full featured containing all the facilities you would expect from a stand alone software package, with the advantage of easy access, and an additional service layer added by the Service Provider.
Web based services can leverage economies of scale by hosting hundreds and even thousands of sites inside one application. Examples of the economies of scale include making good use of the investment in hardware, software licenses and manpower. For this reason a buyer may find this business model is very cost effective with a much lower cost of ownership than a stand alone Telephone Management software package.
Initial cost of installation and provisioning for Internet based Telephone Management will generally be lower than that of comparable stand alone software with the only expense being the call buffer and its associated installation costs.
Service Providers generally have their favorite call buffer, with pricing varying between $200 and $600 the buyer should be aware of the performance features effecting the price to ensure fair value for money. Some service providers also offer free data collection software, the end user should then provide a reliable PC. In general, installation time will be around one hour.
Internet based Telephone Management is ideal, not only are service costs reduced dramatically but the level of service is elevated to that of a fully managed application. The service provider will be aware when a customers site has a potential problem and can take corrective action even before the customer become aware of the issue.
Telephone Management as a web service gives the a comprehensive view of customer data, enabling the service provider to add more value by offering consulting services to keep the clients telephone environment appropriately provisioned with the right number of lines with the optimal call discount packages offered by the telephone companies.
Internet based Telephone Management is a powerful new innovation offering great potential advantages for the end user; it should certainly be evaluated by anyone seeking improved services at a lower cost of ownership.
About the Author
A well known speaker and an acknowledged expert in his field, Mike Guile offers customers a free trial of the industry's best web based telephone management service. Use it, abuse it. Find out more here =>http://www.telephone-management.com
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