Different Types of Call Dialers

What is a Dialer? A dialer is an electronic device connected to the telephone line to monitor the dialed numbers and it automatically it automatically inserts and modifies the calls depending upon the time, country. The carrier demand for this in 2012 is 54%, in 2015 almost the percentage reached to 90%. There are number of phone dialing technologies available today, so let us consider the major types of dialers. 1. Call-to-call me: This is most commonly used technique today, which describes a feature that requests a call back from an agent. Sometimes, when we visit a website a chat window is opened. This service provides customers an easy way to reach you. By providing call-to-call button on your website page clients can easily connect to your business. The procedure is simple, when the customer clicks the button and enters his phone number then automatically it connects customer and agent on call. 2. Click-to-Dial: Through a single click an outbound call is initiated in the system. So, without dialing the number the user is simply connected and this is most commonly initiated in CRM systems and email systems. Best example for this Skype. 3. Preview Dialer: This is the concept of sequential dialing from contact list. It lets you decide if you whether to proceed are move to the next call, this is done priority wise. Here as the calls are made sequentially, the agene do not know who has answered the call. 4. Power Dialer: It is an automatic telephone dialing system that connects prospects to the agents by allowing the agents to focus on the live connections. If the dialer recognizes that the agent is available, then the system automatically dials and considers the next contact based on the list of number of calls to agent. This is also called as progressive dialing. These dialers mainly consider the priority of the agent to automatically place a call to agent. Here an agent is always available to talk to the customer. It is suitable for all campaigns. 5. Progressive dialer: It is similar to preview dialer, but here the call information is directly passed to the agent. Agent has given some time to refer the call information and they cannot stop the process. Calls are made sequentially and assigned to an agent. 6. Predictive Dialer: In parallel it makes large number of calls, if one agent is not available then calls is answered by another agent. The agents don’t know who have answered the call.

Luckily, call center modern technology has made the dialer technology software available to make the call center as perfect as possible. The above mentioned are the different types of the dialers. Some more dialers like live conversion automation, voice broad casting, auto dialer, automated call distribution are also available.

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